Immediate Steps After an Accident

The very first thing you must do is stay calm and make sure everyone is safe. Once everyone is secure, call the local authorities if necessary to report the incident. Immediately after, contact our 24/7 CaRental helpline.

It is very important to take clear photos of the scene and both vehicles for documentation before moving the cars, if it is safe to do so. Once you notify our team, we will send assistance and a replacement car right away.

Car Replacement Service

There is no need to worry about delays ruining your vacation. If your car is damaged and cannot be driven safely, CaRental delivers a replacement vehicle directly to your current location. Whether you are at Marrakech Menara Airport, your Riad in the Medina, or anywhere else on the Moroccan roads, we bring the car to you so you can continue your trip without interruption.

Who Pays What After an Accident

We believe in keeping things simple, honest, and completely transparent for our clients.

This clear policy protects every customer from unexpected large bills. You get fairness, honest pricing, and full coverage during your entire holiday.

Insurance Coverage Summary and 24/7 Support

Every CaRental vehicle comes with full insurance with no hidden conditions. You are covered in all cases, whether it is a small scratch, a collision, or a situation requiring full replacement. Our support team is available day and night to assist you. You just call us, and we handle the stressful communication with local authorities and insurance companies so you can stay relaxed and safe.

Practical Example Scenarios

Case 1 – The other driver is at fault: You are driving near the Majorelle Garden in Marrakech and another car hits your vehicle at a roundabout. You call CaRental, our team arrives quickly, and our insurance covers everything including the repair, towing, and your replacement car. You do not pay a single dirham.

Case 2 – Major damage and you are at fault: While driving outside the city, you lose control and heavily damage the front of the car. The total repair cost from the mechanic is €2500. Under our clear policy, you pay only the €1000 maximum limit. We handle all the remaining costs and deliver a new car to you.

Case 3 – Minor damage and you are at fault: While trying to park in a tight spot in Gueliz, you accidentally scratch the door against a small wall. The mechanic confirms the repair cost is only €150. Because we charge you the fair actual cost, you only pay €150, not the full €1000 maximum. Your trip continues normally.